Privacy & Cookie Policy

Privacy Policy

1. Introduction

Refined Finish Carpets and Ovens ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services.
• Service Information: Details about the cleaning services you request or inquire about.
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies.

3. How We Use Your Information

We use your information to:

• Provide and deliver our cleaning services
• Respond to your inquiries and communicate with you
• Send you quotes and service information
• Improve our website and services
• Comply with legal obligations

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and only accessible to authorized personnel.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., email service providers)
• Legal authorities when required by law

6. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise these rights, please contact us at stephanie@refinedfinishcarpetsandovens.com

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: stephanie@refinedfinishcarpetsandovens.com
• Phone: 07599 566728
• Address: Exmouth, United Kingdom

Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.

Preference Cookies

These cookies allow our website to remember choices you make (such as accepting our cookie banner) and provide enhanced, more personalized features.

Analytics Cookies

We may use analytics cookies to understand how visitors interact with our website. This helps us improve our site and services. These cookies collect information anonymously.

3. Third-Party Cookies

We may use third-party services that set cookies on our website, such as:

• Google Analytics (for website analytics)
• Social media platforms (for social sharing features)

4. Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or accept cookies through their settings.
• Cookie Banner: When you first visit our site, you can accept or decline cookies through our cookie banner.
• Opt-Out: You can opt out of analytics cookies through your browser settings.

Please note that disabling cookies may affect the functionality of our website.

5. Cookie Duration

• Session Cookies: Temporary cookies that are deleted when you close your browser.
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have questions about our use of cookies, please contact us at stephanie@refinedfinishcarpetsandovens.com